Refund policy
Purchasing Principle
Pre-purchase Instructions
“Blind bag” means that customers cannot identify which exact tote bag design of the series they purchase before opening it.
A regular tote bag will be replaced if the secret design appears in the complete set.
NUMBER OF DESIGNS IN EACH SERIES VARIES. WE DO NOT GUARANTEE THAT ANY PURCHASE OF A BLIND BAG WILL CONTAIN THE SECRET DESIGN. WE ALSO CANNOT GUARANTEE THE EXACT TOTE BAG DESIGN THAT WILL BE MAILED TO YOU, AND THE DESIGNS THAT YOU RECEIVE ARE RANDOM.
Customers MUST carefully choose which product or series of blind bags they wish to purchase. We do not offer any refund or exchange because of a change of mind on your purchase.
Fees & Taxes
Customers are responsible for any tariffs, customs duties, or value-added taxes incurred in the destination country.
Notice: If the parcel is returned because the receiver refuses to pay customs or tax fees, we will deduct the shipping fee, return fee, and other related costs when processing any refund.
Cancelations & Address Changes
We do not accept any cancelation requests after order fulfillment.
We do not accept any changes to the shipping address after order fulfillment.
After-sales Service
After-sales Service Period
For defective products purchased from blind-pop.com, please contact Customer Service at info@blind-pop.com within seven (7) days from the date of delivery.
For information security, please kindly contact us using the email address you used to place the order. The Customer Support Representative will assist you to resolve the issue.
To avoid any disputes regarding refunds or exchanges, customers are encouraged to record a video of themselves opening the blind bag, within no more than two (2) working days from the date of delivery.
The shipping slip and the condition of the parcel should be clearly visible in that video.
After-sales Service Types
Defects
Blind bag products are artistic items limited by existing technology and involve handmade elements in their production.
Minor imperfections such as slight misprints, small fabric irregularities, or minor finishing marks are considered normal; if there are serious defects, you can apply for after-sales service by contacting info@blind-pop.com with the related order number and photos of the tote bag within seven (7) days after receiving your goods.
Card & Accessories
If the card included inside the blind bag does not match the tote bag design, we will provide the correct corresponding card and arrange for the original card to be returned.
Duplicate Designs
If you purchase a full set (complete box) and receive a duplicate tote bag, we will provide the missing regular design and arrange for the duplicated tote bag to be returned.
Limited Edition Products
The after-sales rules for Limited Edition Products shall be subject to the specific notice provided in the event or promotion.
Return and Refund
Customers MUST carefully choose which product or series of blind bags they wish to purchase. We do not offer any refund or exchange because of a change of mind on your purchase.
Cross-border goods do not support no-reason return or exchange.
For goods that meet the return requirements:
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They need to be sent back to the specified address together with any related gifts. (The shipping fee should be paid by the buyer first.)
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The seller will provide a coupon of the same amount based on the payment proof of the return fee and the returning tracking number.
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The refund will be processed within 48 hours after receiving the returned package.
The refund amount will be returned to your original payment account within 3–7 business days from the date the system processes the refund.
If the parcel is returned because the receiver refuses to pay customs or tax fees, we will deduct the shipping fee, return fee, and other related costs when processing any refund.
FAQ
Can I cancel my order after I have placed it?
An order can only be canceled before it is shipped. Once the parcel has been shipped, the order is irreversible and cannot be canceled.
The after-sales rules for Limited Edition Products shall be subject to the specific notice provided in the event or promotion.
What if the item I received is damaged?
For this situation, please contact us at info@blind-pop.com with the related order number and the pictures or unpacking video of the related products within seven (7) days from the date of delivery.